While student digital experiences are essential, there are many challenges campus technology leaders must overcome to achieve those goals, according to the Higher Education Chief Information Officer Trends Report released Thursday. There was found.
The report from Ocelot, an artificial intelligence-powered software platform, is comprised of survey responses from more than 100 higher education CIOs from two- and four-year campuses and private and public institutions. We found that her CIOs in higher education are most concerned with protecting student data, fostering digital experiences for students, implementing consistent communication strategies, and ensuring compliance with federal and state policies.
“Higher-educated CIOs are on the front lines of navigating the waves of change across both cybersecurity and digital transformation, while supporting the important mission of increasing student success,” the report states. I am. “As schools seek to address declining enrollment and retention rates, it is important to find ways to improve students’ daily lives.”
Of the higher education CIOs surveyed, 85% agreed that enrollment and retention relies on student digital experiences. However, 85% said creating that digital experience is a challenge at their institution.
The study blames the “explosion of SaaS applications” in higher education, creating a complex web of systems that are difficult to manage. The report said the “explosion of technology” on campuses is creating inability to support and effectively use applications, straining budgets and making systems redundant.
One particular challenge CIOs face when trying to create a seamless digital experience for students is ensuring that students receive personalized messages at the right time across an institution's communication channels, the report says. Says. In fact, 66% of CIOs responded to the survey and said communication on campus is so siled that it's difficult to provide a single branded experience for students.
And while the emergence of artificial intelligence-powered applications promises to optimize resources, it is also increasing pressure on higher education CIOs to grapple with new challenges of protecting student data and complying with state and federal policies. The report states that there are.