FedEx announced today that it will launch a new “data-driven commerce platform” called FDX this fall that will provide “end-to-end e-commerce solutions” for online sellers. The company's new platform aims to help businesses manage their supply chains, sell to customers and manage deliveries.
The company said in a statement that FDX will continue to leverage existing FedEx commerce tools, such as member access to ShopRunner, the e-commerce marketplace that FedEx acquired in 2020, as well as the ability to create “custom post-purchase experiences.” He said the combination of features will debut in the fall. ” This allows brands to provide customers with more accurate shipping information and use insights from FedEx shipping network data for order management.
said Christina Meek, FedEx global relations manager. The Verge FedEx said in an email that it is not involved in the marketplace business and provides “digital capabilities and insights” to help companies manage their customer experience.
FedEx, like UPS, is losing momentum to Amazon, which delivered more packages in the U.S. than either in 2022. This comes just a few years after the online retail giant built a logistics operation that relies primarily on tightly controlled third-party contractors that Amazon claims are not its own employees.
Updated January 14, 2024, 3:43 PM ET: Updated to add clarity.
Updated on January 14, 2024 at 11:50 PM ET: Updated explanation of tools FedEx provides to businesses and statements from FedEx.
