Location: Geyserville
Position purpose
The E-Commerce & Outbound Sales Associate will develop customer relationships to drive direct sales via outbound email and phone calls. Identify and maintain strategic partnerships with corporate clients to increase direct sales and acquire new customers. Be a personal “wine concierge” and primary contact for all customer service opportunities, including sales, reservations, delivery issues and other inquiries.
Functional Responsibilities
Main duties
• Perform outbound sales activities to sell wines and merchandise to customer database
• Communicate and promote winery events, experiences, wine family upgrade options and additional services and products.
• Update your internal customer database with new information collected during the call
• Ensure all procedures and policies are followed and work with Manager to develop new policies as needed.
• Respond promptly and accurately to customer inquiries via telephone and email
• Recommends and maintains customer service best practices based on experience interacting with customers.
• Maintain a pleasant, friendly and helpful customer service environment, including other departments, through face-to-face, telephone and email communications.
• Prioritize and execute outbound sales calls to both potential and existing customers to meet or exceed established sales and membership goals.
• Follow up sales calls with personalized, detailed emails
• Work closely with DTC E-Commerce and Outbound Sales Managers to effectively segment customer database for targeted sales campaigns.
• Occasionally participate in special events held on the premises in the evenings and on weekends
• Generate reports to determine appropriate contact lists
• Maintain Telesales daily, weekly and monthly reports.
• Manage the outbound promotion calendar
• Promote sales and wine club to customers and members via phone, personalized emails and text messages to meet daily, monthly and yearly sales goals.
• Work with managers to plan and execute external sales promotions.
• Generate leads and manage relationships with external sales partners and vendors
• Work closely with the DTC team to provide excellent and proactive customer service that is attentive, elegant and friendly.
*Other duties may be assigned
Non-essential tasks
*Other duties may be assigned
Minimum requirements
Education and Experience
• High school diploma or GED equivalent.
• Three years of direct consumer sales experience and/or training, or an equivalent combination of education and experience, and a minimum of one year of telephone sales experience.
• Experience in sales within the wine and spirits industry preferred.
Knowledge, skills and abilities
• Be 21 years of age or older
• Flexible and a team player
• Have a knack for closing sales
• Resilience and the ability to deal with rejection in a positive way
• Excellent customer service skills and ability to work with the public.
• Self-motivated and professional
• Effective time management skills to efficiently handle multiple calls, follow-ups and administrative tasks.
• Positive attitude and behavior
• Ability to develop and strengthen internal and external customer relationships.
• Ability to learn new systems and procedures.
• Excellent written and verbal communication skills.
• Highly organized, precise and detail oriented
• Ability to solve logistics and customer service problems.
• Ability to speak effectively in front of groups of customers and employees of the organization.
• Proficiency with computers, telephone systems, MS Office Suite and the Internet.
• Basic database management knowledge (familiarity with bLoyal, Marketo, Ship Compliant preferred).
Working conditions
• General office environment
• Occasional evenings and weekends
• You may need to lift and carry wine cases
• You may need to use your eyes, tongue, and nose to judge the color, taste, and aroma of the wine.
Work Standards
• Act in a way that reflects a company culture of high ethical standards, innovation and continuous evolution, trust in the team, continuous improvement, and sustainable relationships.
• Effectively communicate, interact and collaborate with others, accept feedback and guidance, and raise concerns in a constructive manner.
• Demonstrates a safety first commitment, communicates safety concerns and promotes a safe work environment based on established safety standards and training.
• Follow all company policies and procedures.
Additional comments
Management reserves the discretion to add or change duties of the position at any time.
California Salary Transparency Disclaimer: This is a non-exempt position. The salary range for this position is $18.46 – $28.86. It is not common for individuals to be employed at or near the high end of the salary range for the role. Actual placement within the range is determined by a variety of factors, including candidate qualifications, education, experience, internal equity, and alignment with market data.
Delicato Family Wines offers a generous and comprehensive benefits package to its employees. Key components of health insurance include medical, dental and vision insurance, which Delicato pays nearly all of for employees and a significant percentage for dependents. Additional health insurance includes life insurance, disability insurance and flexible spending accounts. Other benefits include a 401(k) with generous company contributions, discretionary profit sharing, paid time off (PTO), paid holidays, wine and merchandise discounts, tuition reimbursement and gym discounts.
Delicato Family Wines is an equal opportunity employer.
