As the Communications Authority of Kenya (CA) moves to regulate unlicensed operators, matatas and e-commerce companies that provide courier services without obtaining the requisite license from the Communications Authority of Kenya (CA) will face criminal convictions. If you do so, you could be fined up to Sh300,000.
The CA said in a public notice on Tuesday that under section 49 of the Kenya Information and Communications Act, 1998, the punishment could be one year's imprisonment or both.
“Authorities believe that a large number of unlicensed public service vehicles are [matatu] “Sacos and e-commerce operators are providing home delivery services without obtaining the necessary license from the authorities,” the regulator said in a notification.
“The public is therefore advised to utilize the services of licensed postal and courier companies to ensure the safety of goods and reduce other risks associated with engagement with unauthorized service providers. I recommend it.”
The CA further calls on the public to verify the legitimacy of courier service providers and requests to see valid certificates of compliance issued by the authorities, so that service consumers can ensure that the prescribed grievance resolution and compensation mechanisms are secure. He pointed out that they will benefit from sex.
As part of its mandate, the Telecommunications Sector Regulatory Authority plays a vital role in facilitating domestic and cross-border e-commerce activities by granting licenses to national and international couriers to transport and deliver packages. I am fulfilling my role.
As of January 2023, a total of 261 international postal and courier companies have been licensed, in addition to Kenya Post, which is designated as the sole public postal operator, according to agency data.
Demand for home delivery services registered a significant increase during the COVID-19 pandemic as households and businesses changed their shopping habits towards e-commerce platforms that were rapidly emerging at the time.
