The Ministry of Health Ombudsman's Office, which investigated 20,859 complaints against the Ministry of Health in the past year, ruled that the proportion of legitimate complaints had fallen to 34%, compared to 38% in 2022 and 40% in 2021. was lowered.
There were 8,626 related services and 145 reimbursement requests based on the National Health Insurance Act. 4,032 inquiries were processed immediately.
Yoni Mashriqi, chairman of the Knesset Health Committee, where the report was submitted, said that all citizens must receive full and optimal services from all ministries and public institutions.
“As members of parliament, we have a duty to monitor that Israelis receive good service from government ministries and public institutions. “It gives direction and focus,” he said, calling on the ministry to widely publicize the right of all citizens to lodge complaints with the ombudsman.
Nili Hayun Dickman, whose five-year term as ombudsman expires this week, said most of the lawsuits concern the choice of service providers, such as medication, hospitalization, medical accessories, payments and participation fees. . , emergency medicine, administrative treatment. She said the committee was working with all departments of the ministry to address complaints and their resolution.
Acceptability issues addressed in the past year include age limits for eligibility for IVF treatment, eligibility to continue rehabilitation treatment as part of hospitalization, child development, MRI appointment, and eligibility for neurosurgical back surgery. , qualifications for cerebral aneurysms, etc. Reimbursement for catheterization, in-hospital pediatric dental care, basket eligibility for restorative dental care for those 72 and older, and no discounts on dental care for that age group.
Of the 4,544 complaints against health funds investigated in 2023, approximately 658 (14.5%) were related to emergency medical care, the third most frequent complaint.
