Doctors who provide online medical treatment
(NewsNation) — When you use online healthcare services and video call someone, you may immediately ask yourself a question. Is the person I'm talking to… really human? Maybe not.
Artificial intelligence company NVIDIA and health intelligence company Hippocratic AI are developing a “healthcare agent” to talk to patients remotely.
“We can alleviate widespread talent shortages and increase access to quality care while improving patient outcomes,” said Munjal Shah, co-founder and CEO of Hippocratic AI. I am.
The company's website lists more than a dozen AI-generated healthcare agents. According to the company's website, these include Keisha, who appears to be an African-American woman wearing nursing scrubs “for the purpose of following up on patients admitted and discharged with congestive heart failure.” .
“Her focus is on follow-up care for 30 days or more after discharge,” the site states.
Other AI healthcare agents include Diane, which checks on patients managing chronic kidney disease, and Roger, designed to help patients fill out health risk assessment questionnaires.
A big challenge for AI to work well for patients is making non-human agents look, sound, and interact like human healthcare providers.
“Voice-based digital agents powered by generative AI can usher in a rich era for healthcare, but only if the technology responds to patients the way humans do,” said Kimberly, NVIDIA Vice President. Powell tells technology website New Atlas.
And so far, the companies say it's going very well. Hippocrates AI used human nurses and doctors in the United States to test how well an artificial agent, “Keisha,'' performs as opposed to human nurses. The company says Keisha outperforms humans in every category, including bedside manner, education, bias, safety, and satisfaction.
The report highlights that currently, healthcare workers are limited to telephone or video calls to assist with tasks such as patient follow-up, pre-operative check-in, and post-operative examinations.
NVIDIA and Hippocratic AI say their medical agents will help fill a huge gap in human health care workers, estimated to number around 10 million people worldwide by 2030.
However, the cost of care may also be a factor. Human registered nurses earn an average hourly wage of about $43. Hippocratic AI's medical agent's rate is $9 per hour.
