- In Columbus, Ohio, a woman was charged $1,021.50 for a Subway sandwich.
- Despite her efforts, the woman was unable to receive a refund from Subway or her bank.
- The Better Business Bureau suggested she could file a police report for the theft.
According to reports, the woman was charged more than $1,000 for a Subway sandwich in early January, leaving her short on cash and struggling to feed her family.
Letitia Bishop went to a Subway Thornton Oil store in Columbus, Ohio, on January 5th to order a submarine for her family, but was charged a shockingly high bill. Her receipt, obtained by WSYC ABC 6's “On Your Side,” shows $1,021.50 was charged to her Bishop debit card.
By the way, that's far more than the typical cost of a foot-long sandwich at Subway, which ranges from $6.50 to $12.
Bishop told ABC 6 that the accusations made her feel “stressed and overwhelmed,” and at one point she couldn't even buy groceries because her “account was in the negative.”
Despite trying to address the situation directly with store staff, Bishop was told to contact Subway's corporate office. She told ABC 6 she tried this many times to no avail.
Bishop also told the Ohio State Broadcasting Corporation that when he later returned to the Subway store inside the gas station, he found it closed.
According to the store's website, it is “temporarily closed” for the time being.
“At this point, we're just trying to make ends meet,” Bishop told ABC 6.
Reporting the problem to the bank had no effect, and Bishop felt hopeless, ABC 6 reported.
As of last Friday, nearly two months after purchase, the sandwich had still not been refunded.
Subway and Bishop did not immediately respond to BI's requests for comment.
Lee Ann Lanigan, Director of Consumer Relations and Investigations for the Better Business Bureau, told ABC 6 that Bishop has options to resolve the situation.
She could use the BBB's dispute resolution process or escalate the matter by filing a police report of theft.
Lanigan said she would have been better protected if Bishop had used a credit card instead of a debit card at the counter.
Updated: February 26, 2023 — Letitia Bishop responded to BI on February 26, saying she has since received a cash refund from Thorntons' regional manager. Thorntons did not respond to requests for comment.
