Customers rate money management and overall satisfaction highly and say they are more likely to recommend the bank's services.
New York, February 21, 2024–(BUSINESS WIRE)–JPMorgan Chase today achieved No. 1 market share among U.S. small businesses and No. 1 market share among U.S. middle markets at the prestigious 2023 Greenwich Excellence Awards. We announced that we have received top honors, including two Greenwich Share Leader Awards. Banking business.1 Overall, the company received a total of 20 awards for the best-in-class customer experience it provides to small and medium-sized businesses.
Coalition Greenwich, a leading provider of data and analytics for the financial services industry, selects award winners from customer reviews of approximately 28,000 small and mid-market banks and recognizes their performance at a statistically differentiated level compared to their peers. We are identifying banks that have increased their
JPMorgan Chase particularly stood out in the area of cash management services and capabilities, winning the top award for product and service innovation. In the same treasury category, small business customers rate the bank highly for its overall digital experience, and mid-market bank customers express greater satisfaction with the bank's overall treasury management, resulting in higher national and regional ratings. has increased.
said John Simmons, Head of Middle Market Banking & Specialized Industries (MMBSI) at JPMorgan Chase Commercial. Banking business. “Through our investments in data and technology, we are able to deliver intuitive digital solutions to businesses of all sizes, helping them save time and focus on growing their business.”
JPMorgan Chase's MMBSI business also received top honors for overall customer satisfaction across the United States and in the Midwest, South and West. All small and medium-sized market bank customers expressed a high likelihood of recommending JPMorgan Chase.
“Chase for Business serves more than 6 million small business customers nationwide. The numbers speak to our strengths, but what sets us apart is the top-notch service our customers deserve. our unwavering commitment to providing the best customer service,” said Ben Walter, CEO. Chase for Business. “We continue to invest in both our people and our digital capabilities, giving our teams the tools they need to deliver great experiences. Our clients appreciate our efforts and are happy to recommend us. It’s rewarding to know what you’re going to do for me.”
As assessed by Coalition Greenwich, the Middle Market Banking segment represents companies with annual revenues of $10 million to $500 million, and the Small Business Banking segment represents companies with annual revenues of $1 million to $10 million. The complete list of awards includes:
US middle market banking
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greenwich share leader
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Money Management – Product and Service Innovation
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Money management – overall satisfaction
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Money Management – Overall Satisfaction in Midwest, South, and West
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Possibility to recommend
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overall satisfaction
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Overall Satisfaction – Midwest, South, West
US Small Business Bank
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greenwich share leader
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Money management – digital platform design
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Money Management – Digital Product Features
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Money Management – Product and Service Innovation
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Money management – the entire digital experience
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Insights based on data and analytics
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Possibility to recommend
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Possibility to recommend – Northeast
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RM Proactively Offers Advice – Midwest
Additionally, the Coalition Greenwich Digital Transformation Benchmark Study – Commercial segment was recognized as Chase Connect.®is a digital banking platform for corporate and commercial customers, ranked #1 overall in payments and financial management and #2 in digital channels. In the area of payments and financial management, the bank ranks first in several subcategories including data structures, organization and integration, accounts payable, customized solutions, accounts receivable (tied), and liquidity management (tied). You got your score. Within digital channels, the bank received the highest scores in several subcategories, including online portal (tied) and host-to-host (tied) functionality.
Learn more about our awards and JPMorgan Chase Commercial Banking. Learn more about small business banking.
About JPMorgan Chase
JPMorgan Chase & Co. (NYSE: JPM) is a leading financial services company headquartered in the United States (“US”) with operations around the world. JPMorgan Chase has assets of $3.9 trillion as of December 31, 2023, and shareholders' equity of $328 billion. The Company is a leader in investment banking, consumer and small business financial services, commercial banking, financial transaction processing and asset management. Under the JPMorgan and Chase brands, we serve millions of customers in the United States and many prominent corporate, institutional and government customers around the world. Information about JPMorgan Chase & Company can be found at www.jpmorganchase.com.
1 Tied for No. 1 U.S. Middle Market Banking Market Share in 2023 Greenwich Excellence Awards
View source version on businesswire.com. https://www.businesswire.com/news/home/20240221905068/en/
contact address
media contact
Middle Market Banking: Melinda Bonner, melinda.bonner@chase.com
Small Business Banking: Devi Kinkhabwala, devi.kinkhabwala@chase.com
